Terms and Conditions of Travel

8.1 The traveller has the right to interrupt the trip if

a) the performance of the travel arrangements is faulty to the point that the trip does not satisfy its original purpose; or

b) a situation referred to in Section 7.1 b) arises during the trip and the traveller was not aware of the conditions at the destination when the contract was concluded.

8.2 A traveller who interrupts their trip or terminates the contract is entitled to a refund of the price of the package and any other payments made to the organiser. Any services provided by the organiser that have benefited the traveller (e.g. any portions of a trip consisting of several parts, any meals served during the trip or tickets used by the traveller) will be taken into account when calculating the refund.

8.3 If necessary, the organiser must arrange and pay for the return journey of any traveller who wishes to terminate the contract on the grounds of Section 8.1 a). In such circumstances, the traveller must be able to return home using the same form of transport as originally agreed and to the same location from which they departed or another location as agreed.

8.4 A traveller who wishes to interrupt their trip due to the circumstances referred to in Section 8.1 b) and whom the organiser fails to assist in arranging their return journey pursuant to Section 5.5 have the right to make their own arrangements. However, in such circumstances, the traveller must strive to limit the costs and other losses to be borne by the organiser.

8.5 The traveller’s right to compensation is laid down in Section 16 of the general terms and conditions for travel and Section 15 of these special terms and conditions.

9.1 Travellers have the right to change the departure date, destination or hotel up to 45 days before the start of the trip by paying any difference between the original package and the new package as well as administrative expenses (10 euros). The organiser has the right to treat any changes made closer to the start of a traveller’s trip as a cancellation and a new booking.

9.2 The traveller has the right to make changes to passenger details on their booking or transfer the package to another person as long as the other person satisfies the terms and conditions of the package.

9.3 The organiser must be notified of any such changes in passenger details at least seven days before the start of the trip. Changes may also be made closer to the start of the trip if this does not cause unreasonable inconvenience to the organiser. 

9.4 The organiser has the right to reasonable compensation for any actions they must take due to the changes. Unless otherwise stated in the organiser’s additional terms and conditions, the amount of compensation will be based on the administrative costs incurred. Alternatively, Section 6.2 may be applied. Liability for the costs of the package and for the compensation payment to the organiser will be shared between the original traveller and the person travelling instead.

10.1 The organiser has the right to increase the price of the package and a duty to lower the price after the conclusion of the contract on the following grounds:

a) changes in transport costs due to fuel and other energy prices; or

b) changes in taxes or third-party charges that affect the price of the package, such as airport or seaport charges or taxes in the destination country or city. Both domestic taxes and charges and taxes and charges levied by the authorities of the destination country are taken into account; or

c) changes in currency exchange rates that affect the price of the package, determined on the basis of the exchange rate in force six weeks before the start of the trip. The reference exchange rate is the rate that the organiser has given as the basis for their prices. If the exchange rate on which prices are based has not been specified, the reference exchange rate is the rate of the day when the contract was concluded.

10.2 Price increases must not exceed the increase in costs.

The organiser must inform the traveller of the new price as soon as possible and provide an explanation for why the price has changed and identify the components of the package affected by the change.

The traveller must be informed of the price increase by means of a durable medium at least 20 days before the start of their trip.

10.3 If the price of a traveller’s package is increased by more than 8% calculated as referred to in Section 10.2 after the conclusion of the contract, the traveller has the right to terminate the contract. The traveller must notify the organiser of their wish to terminate the contract by a reasonable deadline given by the organiser or, if no deadline has been set, within seven days of the traveller receiving notice of the price increase. Notices sent electronically are deemed to have been received on the day they were sent.  If no other evidence can be presented of the date on which a communication was received, notices sent by post are deemed to have been received on the seventh day after they were sent.

A traveller who cancels their contract is entitled to be refunded any amounts they have paid without undue delay and in any case within 14 days of the cancellation. The traveller’s right to compensation is laid down in Section 16 of these general terms and conditions for travel and Section 15 of these special terms and conditions.  

10.4 The organiser must reimburse the traveller for any decrease in the cost of the package due to the circumstances referred to in Sections 10.1 a)–c) before the start of the trip. The organiser has the right to deduct any administrative costs incurred from the refund.  

11.1 The traveller is not entitled to cancel their contract or to receive a price reduction or compensation in the event that the organiser introduces minor changes to the package travel contract before the start of the trip. Minor changes include changes that the traveller can reasonably be expected to have foreseen due to the nature of the destination or the trip, such as the cancellation of one excursion, if the package includes several excursions.

11.2 Changes introduced by the organiser that entitle the traveller to cancel their package are listed in Section 7.1 of these special terms and conditions.

11.3 The traveller has a duty to pay the price of the package and any other agreed charges if the changes introduced by the organiser are not minor pursuant to Section 11.1 or such that entitle the traveller to cancel the package pursuant to Section 11.2. However, the provisions laid down in Sections 15 and 16 of the general terms and conditions for travel and section 15 of these special terms and conditions for package travel on the traveller’s right to a price reduction and compensation apply.

11.4 The organiser must inform the traveller of any changes by means of a durable medium in a clear, comprehensible and prominent manner.

11.5 Instead of cancelling a trip or a series of trips due to low demand, the organiser has the right to run the trip by changing the form of transport, route and/or timetable as long as these changes do not significantly affect the nature of the package. The traveller must be informed of such changes

1) at least 20 days before the start of the trip in the case of trips lasting more than six days;

2) at least seven days before the start of the trip in the case of trips lasting between two and six days;

3) at least 48 hours before the start of the trip in the case of trips lasting less than two days.

The aforementioned changes may entitle the traveller to a price reduction and/or compensation pursuant to Sections 15 and 16 of the general terms and conditions for travel and Section 15 of these special terms and conditions for package travel.

12.1 The organiser has the right to cancel a trip if

a) not enough people have signed up for the trip and the organiser has specified that the performance of the trip is subject to demand in the documentation provided to the traveller beforehand (e.g. the programme or other documentation). A minimum number of participants can be set for individual trips or series of trips to a particular destination. Travellers must be informed of such cancellations:

1) at least 20 days before the start of the trip in the case of trips lasting more than six days;

2) at least seven days before the start of the trip in the case of trips lasting between two and six days;

3) at least 48 hours before the start of the trip in the case of trips lasting less than two days.

b) the organiser’s ability to perform the trip as agreed has been significantly compromised after the conclusion of the contract due to war having broken out at the destination or in its vicinity or other serious security issues, such as terrorism or a natural disaster such as flooding, an earthquake or weather conditions, workers’ strikes, significant risks to human health, such as the outbreak of a 

serious disease at the destination, or other similar circumstances, or if the trip cannot be run without endangering the traveller’s health or life for some other unexpected reason. Such reasons also include interruptions in the supply of essential services, such as electricity or water, at the destination due to a natural disaster or workers’ strike, for example.

The traveller must be informed of such cancellations as soon as possible.

12.2 If circumstances such as referred to in Section 12.1 b) arise during a trip, the organiser has the right to interrupt the trip and make any other necessary changes to the programme. In such circumstances, the organiser must after their return home reimburse the traveller without delay for the price paid for any components of their package that were not delivered.

12.3 An organiser who cancels a trip must refund the traveller within 14 days of the cancellation.

14.1 If a significant portion of travel services included in a traveller’s package cannot be provided as agreed during a trip, the organiser must make alternative arrangements to complement the package without the traveller incurring any additional costs. Such alternative services must, where possible, be of at least the same standard as the agreed travel services. Organisers’ duty to make alternative arrangements also applies in cases where a traveller cannot be returned to their original departure location as agreed. 

15.2 If the alternative arrangements lower the value of the package compared to what was agreed in the package travel contract, the organiser must give the traveller an appropriate price reduction. 

15.3 The traveller has the right to turn down any alternative arrangements offered if they differ considerably from what was agreed in the package travel contract or if the price reduction offered by the organiser is not proportionate to the impact of the change. A traveller who exercises their right to turn down alternative arrangements or to whom no alternative arrangements can be offered has the right to an appropriate price reduction and compensation even if they do not terminate the contract. If the traveller’s package includes a return journey home, the organiser must arrange for the traveller to be repatriated in the manner agreed in the contract without undue delay and without the traveller incurring any additional costs.

15.4 A traveller who turns down alternative arrangements offered by the organiser without a justifiable reason as referred to above will not be entitled to compensation or a price reduction. 

15.1 The traveller can be compensated, for example, for any additional costs incurred by them due to a breach of contract and for any amounts they have spent on their trip that have become worthless as well as any loss of income due to a delayed return home, additional costs incurred from having to arrange additional overnight accommodation as well as any loss of enjoyment from the holiday or trip. Compensation for the loss of enjoyment will only be paid in the case of a serious breach of contract by the organiser.

15.2 The traveller is entitled to compensation for the loss of their luggage, if the traveller not having access to their luggage must be deemed to have inconvenienced them, considering the length of the delay and other circumstances.

15.3 The amount of compensation payable to the traveller depends on the amount of losses incurred by them and is in all cases limited to three times the price of their package.  However, this limitation of liability does not apply in the event of personal injury or other losses caused intentionally or through negligence.

15.4 The traveller’s liability for damages payable to the organiser is laid down in Section 8.5 of the general terms and conditions for travel. 

15.5 If a traveller’s return home cannot be arranged as planned due to unavoidable and extraordinary circumstances, the organiser has a duty to cover any costs of up to three nights’ stay in alternative accommodation, where possible, of the standard specified in the package travel contract if the transport operator does not provide accommodation.

The aforementioned limitation of liability does not apply in the case of disabled passengers and their caregivers, pregnant women, unaccompanied minors or individuals who require specialist medical care, provided that the organiser was informed about the traveller’s need for special assistance at least 48 hours before the start of the trip.

16.1 The organiser must without undue delay reimburse the traveller for any losses incurred because of a technical fault in the organiser’s booking system or an error made during the booking process. 

16.2 However, the traveller is not entitled to compensation if the booking error is due to the traveller or the kinds of unavoidable and extraordinary circumstances referred to in Section 16.7 of the general terms and conditions for travel.

16.3 Booking errors may be attributable to the traveller, for example, if they provide the organiser with incorrect or incomplete information concerning themself or the package. The traveller also has a general duty of care to check all provided documents, such as the booking confirmation letter, and to notify the organiser or retailer of any missing information or mistakes as soon as possible.  Any failure by a traveller to check the documents may be considered when calculating the amount of compensation payable to the traveller for any losses incurred.

Finnish Competition and Consumer Authority
Siltasaarenkatu 12 A
00530 Helsinki
Telephone: +358 29 505 3000
E-mail address: [email protected]

1.1 These terms and conditions apply to conference and group trips unless otherwise stated in the travel confirmation document.

1.2 Group means a group of at least 10 adults and all bookings that include meeting and conference facilities regardless of the number of persons.

2.1 A group should confirm the trip 5 weeks before the trip.

2.2 The service provider will send an invoice after the number of persons and the ancillary services have been confirmed. The trip must be paid no later than 27 days before the date of departure. If the trip is booked less than 27 days before the date of departure, the invoice is due for payment immediately.

2.3 If a group booking is divided into multiple invoices, an invoicing charge of 5 euros will be added per invoice. All cancellations and refunds are subject to an office fee of 10 euros.

2.4 Any deviating cancellation terms will be notified at the time booking.

2.5 Cancellation fees for route and cruise trips for groups will be calculated on the basis of the on board services (deck and car tickets, meals, cabins, conference rooms) and ground services (services organised by the service provider in Estonia and the Baltics) that were confirmed in advance.

2.6 If the booking includes other services provided by a third-party service provider than the ship journey and other travel services provided by the service provider, the terms may differ from the above (see 1.1).